Sellers are required to deliver the item as it was described in the listing. This is a good option for low-value items. What's the point of no returns? : r/Ebay - reddit As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Enter the amount you wish to offer the buyer. document.write ('&cb=' + m3_r); I am not saying that's what OP was doing, just informational, since they are new to SNADs. But I certainly won't be surprised if I have to allow a return anyway. This is at the seller's discretion. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. a part of. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. document.write ("&loc=" + escape(window.location)); To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Who is looking out for us ? If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Some have lost thousands. eBay closes the case. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Unresolved buyer returns can cause sellers . What's the point of "returns not accepted" ? : r/Ebay - reddit If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. How to go about returning an item when a seller doesn't accept returns? Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Its visible in my pictures even though I didnt see it nor did the buyer. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. If we're asked to step in to help, we may ask the buyer to return the item to you. See Partial refund guidelines. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. eBay Will Not Back Your Return Policy - YouTube In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Thanks for being honest about this. [CDATA[ eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. You can choose to add a message to the buyer. 01:38 PM Im on the phone with eBay seeing what if any options I have. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. No returns sellers can't "refuse" a SNAD. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. This is a good option for low-value items. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Learn more about our. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. var m3_r = Math.floor(Math.random()*99999999999); I.E. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. You have 3 business days to respond to the request and resolve the buyer's issue. Go to your preferred carrier's website and purchase a label. This is all true, but only for items that are REALLY Not As Described. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Preventing returns is about more than protecting the seller rating and feedback score. 04-18-2022 The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Returns should be sent with tracked shipping that can be independently validated. Buyer Return Request for "Doesn't Fit" - What are the policies? If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Slow but it beats the stress and aggravations. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Answer (1 of 3): Sellers are not required to accept returns. am I required to pay for shipping? You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. Copyright 1995-2023 eBay Inc. All Rights Reserved. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. '&charset='+document.characterSet : '')); Something went wrong. For a low value item not worth paying return shipping for some sellers will just refund in full. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. How to accept a return when the buyer changed their mind about a purchase. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. In some cases, your response options may differ. Return an item for a refund | eBay There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Proof of delivery for returned items It may only be used to recoup losses when an item is returned used or damaged. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. We'll then ask the buyer to post the item back to you within 10 business days. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. You are the seller. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. If the customer wants to return your item bad enough regardless of the real reason for the return. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. if (document.mmm_fo) document.write ("&mmm_fo=1"); We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. I was not trying to show how it 'benefit a buyer". You have 3 business days to respond to the request and resolve the buyer's issue. I quit selling on EBay for this reason. Our video below also shows the steps you can take to offer a partial refund on eBay. If you're responsible for return shipping. All you had to do was call eBay and it was done. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. If a seller loses a chargeback they may be eligible for payment dispute seller protections. It fixes posts like this one more often than it breaks them. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. The buyer returned the item used or damaged. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. When a seller opts to 'not accept returns' it can be a benefit to buyers. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" But once . If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. What if any recourse do I have in this situation. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Carefully check the returned item before issuing a refund. I recently sold a dji osmo mobile on eBay, I specified no returns. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Open a Disput. Now, even clear cases of buyer's remorse are allowed to return. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Anyway, I dont accept returns but the buyer requested a return or partial refund. eBay Money Back Guarantee covers most transactions on eBay. You can't deduct the original shipping cost from any refund amount. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return.