Can I get my money back for cancelled or postponed events? However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Besk vr hjlpsida fr mer hjlp och support. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Reddit and its partners use cookies and similar technologies to provide you with a better experience. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. You are solely responsible for making a purchase, based on the information provided on our Service. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). The form needs to be signed and stamped by your GP and this may be chargeable to you. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. Create an account to follow your favorite communities and start taking part in conversations. Thanks for signing up for the event guide! Reply from AXS UK. Klicka hr fr att kontakta oss. By using the Service, you agree to the Privacy Policy and Terms of Use. No forms, no IDs, no complications. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Please contact the venue directly for a refund. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. We will require vehicle recovery service confirmation and receipts. Exceeding these limits may result in cancellation of orders without notice. A per-order delivery fee may also be assessed, depending on the delivery method. (The reference number will be emailed to you immediately following submission of the online form). AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! If they allow it, you'll get a refund. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Official Tickets and Your Source for Live Entertainment | AXS.com In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. What is ticket insurance? AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Honestly this post makes me feel better though, thank you lol. You will also be responsible for paying any applicable taxes relating to your purchases. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Disabled seating is incredible on all levels of the arena. Seller fees on the Service may vary. When did you become aware that you were unable to attend the Event? There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Ive also heard similar stories from all of my concert going friends. Congratulations! Yes - If customer is prevented from attending because of a government mandate, this is covered. The site owner may have set restrictions that prevent you from accessing the site. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Occasionally making progress only to be timed out. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Fan Update. Performed analyses related to call center and ticket insurance costs. If you bought tickets online or over the phone, you won't need to do a thing. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. 36. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. We need you to provide specific evidence of illness or injury for the ticket holder affected. Any ticket issued via the Service is a revocable license. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. We make no representations or warranties about the quality of your watching experience or your display. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Date on which medical attention was first sought for illness/injury? Ticket Insurance. or was there no option for you? This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. ugh I am raaaaaging. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Can I get a refund for a cancelled or postponed event? And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . . Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. We act on behalf of a seller (our Client) when selling Primary tickets. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. (United States) Please note that further documentation may be required following our review. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Front row or on the aisle? Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This policy will apply regardless of how the error occurred. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Please visit our help page or contact customer support for assistance. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. and our By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Submission of our own medical confirmation form is preferred, please download it here: medical form template. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Below you'll find an important update on COVID-19 and your events. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. By browsing this website, you consent to the use of cookies. These documents are require to process your application and you are unable to submit your application without these documents. I don't know why LiveNation pushes them, but it . You will be entitled to a refund unless otherwise notified directly by your point of purchase. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity.

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