Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. But, what was it about this particular system that made us choose it over the others? A local Orbea service centre to me updated the firmware, job done. The battery has a life expectancy of around 500 charge cycles. Open the settings menu. Ray For the battery to power the motor adequately, it needs a solid connection with the mount connecting the battery leads to the motor. Currently, we are unable to ship e-bikes to the US due to stringent regulations surrounding Li-Ion batteries. <]/Prev 778070>> Please charge the battery Pack. If you are connected to the app an error code will be displayed. One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. The Battery Pack voltage is not correct for this system. Please reduce the demand. Find out here. You can buy the unit separately or replace it entirely in case of damage. I wish this was something I could just do via the app! No, the slimline battery is mounted within the downtube and is not easily accessible. Quick Neo SL 50 pts. ( NOTE: Disabled File and Printer Sharing under network adapter stops listening port-445 and you would not be able to telnet . Check sensor speed. This is a very important project for a big grade and he needs expert help. Have you tried the recommendation of charging it for a while? The app is compatible with all of the e-bikes in our range. New riders may not know all these error code facts. Monitor: The monitor screen is the main screen used in the app, which details battery life, speed, motor RPM, and even your battery life. How long does it take to charge the battery? With the app, you have a wealth of ride information at your fingertips. Connect the charger to your computer using the micro-USB port. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. Seems as though it will start now but shuts down momentarily. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. Multiple points of interest can be added to one route, making errands or pit stops a total breeze. Contact your eBike dealer. Yes, our e-bikes are pedal-assisted and require rider input at all times. This wrong tendency will lead the throttle abnormality to break or damage. To do so you would have to remove the bottom bracket and crankset. I never got an email and I can create an account. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. Check for silicone interference, corrosion damage, or loose or damaged cables. I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. Can I ride this in the wet? To turn the system on, short press the button and the LEDs will illuminate. People who use electric bikes often get some error codes on the display. This advanced motor system was first conceived by a team of engineers and cycle enthusiasts at the German automotive giant MAHLE. You may also have a blown fuse in the battery itself. Also, when the software encounters and the connection interrupted. The top-tube mounted button indicates battery life at a glance via a simple traffic light system. It happens when the motor cable is disconnected. The link above does not show all the error codes, at least not the one I got which is 201. Bikes ready for 48-hr dispatch. A rider of 90kg, over variable terrain, can expect an average distance of approximately 60 miles from full. Basically, he is a businessman and research writer. What type of battery is it? Speed Sensor error - Motor consumes but Speed not received from sensor. Check the connection from the controller to the motor. Interested in a Bike with an Ebikemotion Drivetrain? How electricity flow in an electric bike works. Learn more at Call2Recycle. 107 0 obj <> endobj %PDF-1.5 % It could be due to an improper connection between the controller and the display, causing it not to receive critical information; electric bike error code 30. The assistance will still work but only for approximately 50 miles. It may not display this or other websites correctly. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. Find them here. 0000000016 00000 n 0000011148 00000 n Both have their advantages and disadvantages. (801) 364-0344 An incorrect battery used on the bike shows. In this case your accessory exceeds the specifications of our output. Check out my gear on Kit: https://kit.co/kobEVisionFor the SMLRO ebike or any ebike with a E07 or sensor error, this is the fix :)Honeywell sensor: https:/. Charge system for 3 hours until error disappers. False battery polarization. To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. caring for your electric bike to find our top tips for maximising battery life. Its the power supply error of the electric bike. Just what sets these award-winning bikes apart from the rest? Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. I was named his supervisor and certainly want to help! If the problem persists, contact your eBike dealer. This is a Class 1 e-bike, so the maximum pedal-assist speed is 20 MPH. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. Make sure that the brake lever is not pulled back and that the cut off switch is not engaged. How do I charge the battery? Too high current voltage to a battery pack. Kel Walker, Hi Alvin, First-time users receive five free maps for three months. Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. Check wires in the motor connector carefully, push the wires in all the way to make sure they are connected properly. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. If the system locks, reduce the demand and restart the bike. Monday - Friday: 9am - 4pmSaturday - Sunday: Closed, Then check input voltage (P03) through your, And Error code 07 does not always indicate a hub motor problem. Connect the bicycle to the Dealer APP and check the battery voltage. This is the MAHLE X35 SmartBike System. Every error code outlines different issues with the bike. Even though getting error codes can be any riders nightmare, they are bound to appear anyway. Temperature too low during use. There you have the most commonly experienced electric bike error codes explained. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. Sounds like only a problem with the app, and nothing to do with the battery or drive system. Charge the battery with the original Bosch charger based on the information given in the Bosch's instructions. You are using an out of date browser. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. Speed or Torque Sensor Error The speed or torque sensor errors can get some errors as they have been overused. Same issue, got a new cannondale treadwell and after first charge got the pink lights. Throttle Error Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Once you connect your bike to the app you are able to select 1 of 3 cycling modes. Is there a site to buy parts for MZZK E Bikes? Everything is plugged up. 0000001809 00000 n JavaScript is disabled. Check the motor and peddling sensor cables. Avoid large power demands while this error is active to prevent deterioration. Wait until the temperature drops. Got a new Ribble e-bike and want more assistance with how exactly it works. This is often referred to as electric bike error 5 The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. This can be very annoying if left on, be sure to turn it off! The male and female prongs should have a positive connection. Read her story here. This can be saved post-ride in the app and uploaded to Strava. Title: VF - MAHLE - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT-NL).cdr Author: David Tardon Barros Created Date: 2/11/2020 10:51:18 AM E-Drive system: Mahle Motor Hub drive 40Nm . Simply plug the bike into a household socket using the supplied charger and cable. Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. There are a few things to look over here. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. Press again (whilst it is flashing) to advance to the first assistance level (Green). If heart rate goes up a ton, so too will assist Sensitivity adjusts how quickly bike increases or decreases assist according to heart rate. Communication error issues can cause while there is an error between the controller and display. Error in the communication with the Remote control. This colour indicates the amount of battery charge that is available to use. It will show electric bike error code 3. If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast. Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. Also, the released dust particles from the brake levers can cause speed sensor error. I got the issue yet again after a few months. For the full list of error, always consider the manufacturers manual guide. Using OpenSource systems for navigation (OpenStreetMpa) and Weather (OpenWeather) This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. The MAHLE X35 employs a slimline Panasonic battery that is fully enclosed within the downtube and gives our bikes their stealth looks. Bosch Charger Manual. White: 75% of the battery or more remains. 0000030299 00000 n Stay up to date on latest releases, buyers guides, and more.. In any case, here are a list of potential error codes. The whole experience with these two bikes has put me off Evans, Cannondale and ebikes in general! Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. The IWOC ONE controller found on e-road bikes like the Orbea Gain, the Pinarello Dyodo, and the upcoming Colnago E64 eschews a full display for a single button with colors that indicate battery life, pedal assist levels, and more. 0000010427 00000 n Squeeze the two outer prong connectors on the battery mount inwards, making sure the battery has a solid connection with the mount. Make sure your ebike is powering on and your display panel lights up. Power supply problem in the HMI bus. Yes, the battery is removable through the bottom bracket and the motor is also easy to replace. If the system locks, please restart the eBike System. Make sure the spoke magnet is in the right place, and its not twisted. The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame. It really is very simple and will quickly become second nature to you. If the error persists, disconnect the accessory. If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). Salt Lake City, UT 84105 Users can select a point on the map and either add it as a midpoint to your route or as your final destination. If the error persists go to the official service, Access the Dealer App and connect the bicycle. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Setting Up Your Bicycle and Ebikemotion Companion App First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. Short press the button to set the LEDs to flash. Speed or torque sensor error, often called electric bike error code 2, occurs when dust particles released from brake levers cause a blockage or overuse of the sensors. Enable auto pause - pauses in the same way as your GPS cycling computer stops. Once the start-up procedure finishes a single solid colour will be displayed. Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. One of the key functions of the app for e-bikes is fault diagnosis. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Every error code defines different issues with the bike. This error will show up when the ebike is not within the required temperature range, i.e., higher than 80 degrees Celsius or lower than 10 degrees Celsius. So, before we go for the electric bike error codes here are some general tips to solve these common problems. MonFri: 9am7pm To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. Hello dubman. When connected to the bike it charges the main battery when assistance is not being provided. Should an error occur with the system, the app will display an error code. Consider replacing the torque sensor, controller, or drive shaft. do NOT contact me with unsolicited services or offers. I get a message no internet connection or I get there is an error but it doesnt tell me what the error is and it also gives me a message to check for an email to finish the registration. However, when it gets steep you may just need to crank up the power to keep pace with the group or conquer the climb. However, if it flashes white then the motor will not provide any additional assistance. Did you solve it? If the problem persists, contact your eBike dealer. 107 24 If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. Solution: The best way to solve this is by loosening the controller to unplug and replug the hall sensor plug. If the problem persists, contact your eBike dealer. Charge the battery within the appropriate temperature ranges. A companion app is also available to download which displays such details on any smartphone. Sounds like a need to make a third trip back to Evans to see if they can update the firmware. Letting you keep track of everything from charge status to training data and performance analysis. Check the cable; try unplugging and replugging. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. H\n0E Un coup d'il au manuel d'utilisation complet du systme Bosch ebike rpertorie 60 codes d'erreur diffrents avec leurs causes et leurs solutions - ils s'appliquent galement au moteur Bosch de 4e gnration, la nouvelle Performance Line CX 2020. 0000029939 00000 n Though this is not currently offered further development of the app will provide GPS navigation aids. Saturday: 10am5pm Download the Ebikemotion app, available on the Apple App Store or Google Play Store. Up top, weve highlighted via video how to use the bicycles major features. How does the motor work? Error codes tabled below could be different from ebike motion error codes. This issue leads to wear and tear. If pressed again the unit will vibrate twice to let you know that no assistance is being offered. %%EOF Turn on the motor with the power button. I am delighted with the machine super fit. Want a bike quick? Elizabeth Davis. Check for any blockage or tear. 500 miles on bike. Electric bikes light lines power output failure or assist light error. you have Bluetooth enabled on your phone. If the problem persists, contact your eBike dealer. You can find more detailed information about the companion app in our separate MAHLE app blog. Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. Swipe right to left to switch between speed and map display. Current supplied by the Battery Pack is too high. I can confirm the firmware update fixed this. The optional range extender is supplied with its own bottle cage-style bracket. These errors may affect the electrical system of the bike. Change the state of the Demo Mode to Activated mode. Check the wiring accessory, disconnect it and contact the accessory supplier. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/, It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel), I check and everything is in order with the cables, I get minimal power assist so there is power still going to the wheel. What electronic drive system does it use? Yes, by default each motor map is set to 100%. Sign up forin-stock updates and discounts! Its a bitter truth that these useful electric bikes come with such error issues. You must log in or register to reply here. Then check input voltage (P03) through your LCD Display parameters. Quick User Guide - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT).pdf. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? He had engineering degrees in Bachelors and Masters. Temperature too low during charging. Error 8 hall sensor usually shows the above error. Press question mark to learn the rest of the keyboard shortcuts. 0000009524 00000 n He rode the bike a short distance and soon got an 07 message. In addition to providing key data about the bike's systems, it's also capable of recording your ride data. Some common electric bike errors are- 1. If not then maybe the button is defective. 6YVL. Getting error messages can be annoying at times because it means Something is not working right. Each setting offers between 30% and 100% of a set percentage of the total power output. Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. I have a schuck 29 inch front wheel motor conversion kit that I have put on my 21 speed. Restart the eBike System. Also make sure that the battery prongs line up properly. Have you any clue what a 68h code might be? The dealer can use any flash drive Save my name, email, and website in this browser for the next time I comment. Yes, you can cycle through 3 different assistance modes (which can be configured further in the companion app), or choose to have the motor turned off completely; all at the press of a single button. They are offered in 3 different capabilities, 252Wh, 378Wh and 504Wh, increasing the . We fully advise new bike owners to experiment with the settings for each level to find what works for them. Ebikemotion know about this issue and have issued a firmware update to solve it. Please let me know how to get around these problems, Hi I have recently bought an Orbea 20M and have tried many times to open an account but I just cant seem to manage it it just keeps say that I dont have internet connection when I no I have or it just says its has a problem , can you please help me, many thanks Peter, My wife has trouble working out which power level she is in on her Ribble. If error persists try a new charger. Bosch PowerPack 300, 400, 500 Owner's Manual. I need to update this post. Error code 10 indicates that hall sensor connector is not connected properly. Motor hall signal error can also occur due to inaccuracy between motor and controller. The three power assistance levels are pre-set to offer you a set amount of power at each level. Can I alter the assistance levels provided by the motor system? If the problem persists, contact your eBike dealer. I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. (435) 214-7287 Where complex systems like BMS, electric controllers are involved, error codes are helpful to understand the issue. Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. I spoke to the dealer and he said there should be an error message posted. How does the range extender connect/fit? Look out for the batteries and see if they are installed and fully charged or not. This subscription is good for eight total maps, with a map totaling one complete state. Ups the motor assist without needing to go into the settings, all based on your heart rate. Battery Charge 25 pts. Here is the issue: after the ride I review my activity but I don't see any error message. That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. Try to restart the engine. Why would this be useful? When we first considered branching out into the e-bike market, the brief was not simply to create a range of advanced e-bikes. Here is the issue: after the ride I review my activity but I don't see any error message. With any error, the e-bike started flashing. Written by Alvin Holbrook, on March 03, 2021. I spoke to the dealer and he said there should be an error message posted. I found the meaning on this site: https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. Check wiring and the accessory connected to the light line. The X35+ SmartBike system offers three levels of power assistance - minimum, mid and maximum. This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you're out riding the bike. To activate 'walk assist' mode simply hold Button B for 1-second. Select the Pulsometer option and follow the instructions. Please check the battery Pack connector. BEFORE you click the link, please ensure the following; Remember to power up the bike BEFORE opening the app! We would encourage you to try all three out and see which works for various terrain. How do you change between the Cycling Modes when you are riding and you dont have a phone? Remember, if youre unable to rectify any error, always contact your authorized dealer rather than doing guess works with no fruitful outcome. A cable then exits the bottom of the battery and plugs into the charging port on the bike which is situated just above the bottom bracket. Is this a faulty control box by chance. If so, ensure the switch is on. Underneath that is an explanation of each app feature and how to access them. 130 0 obj <>stream Left it unused for a few weeks, came to use it today and couldn't get past the link flashing light. A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. Can I ride faster than 15mph? If I could do it on a network switch running internet traffic I can do it on an electric bike. What is the life expectancy of the battery? If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. This video goes over how to use the controller to get the most out of the bike. The ebikemotion ones are inordinately expensive at 549 . Contact your eBike dealer. Error in the communication with the Battery Pack. I wonder if I drain the battery and try to charge again if it will fix itself . HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. If the voltage value does not increase, check the connection and try another charger. W We hope this article will help you to troubleshoot simple ebike issues. We showed the basic electric bike error codes, which can help you to get the exact issue. Find out here. Some common electric bike errors are-. An optional range extender is also available which extends the available range by up to 70%. I have had a error code that shows itself on my ebikemotion app while riding. You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. What should I do if my treadmill is slipping? Hi: I too have an Orbea Gain. If this method does not work, unplug the throttle from your kit and get a new one. I havent ridden it at all so is there a faulty sensor in the hub? 0000002752 00000 n Register using either your email address or Facebook account, at which point youll be let into the app. I have the same problem with the ebikemotion iWok flashing pink on my Ribble bike. But maybe the key to its popularity is the motors discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it's controlled by one inset button on the top tube. Please see below information from Ebike motion, the picture of the cable part code X35GCU is the main cable that has a USB socket incorporated into it, that is the cable required to update and fix error codes. Ive luckily have not had any issues. He is very excited and wants to have it ready for display, Thank you for any interest and help you can provide! Contact us for further assistance. Bikes ready for 48-hr dispatch. Bosch Active Line 25kph Drive Unit Manual. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. Thanks Also that Mode is invisible to you in that situation. I will be calling the retailier tomorrow but expecting no solution as this seems like and issue with the battery or charger. I guess now I will try to take it to a dealer for an update such a shame a bike at this price point has such issues. Update files are available for remote repair, please contact CSG warranty. For any error, your electric bike will flash a light indicator or display an error code. Hey David. Maps and Navigation Voice Navigation Advices - Turns on vocalized turn by turn navigation Show compass - displays a compass in the main page over the map section Map style - allows you to set it to Daytime (white background), Nighttime (black background), Outdoor (daytime brightness, additional colors), and Auto, which changes between the three settings based on your location. If error persists replace charge point. There is a fault on the power supply sensor. Check charge point and charger. Press Button B (bottom button) to decrease the assistance level to the next level down until no assistance is provided. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. All Ribble e-bikes are fitted with the Iwoc button on the top tube. It's very frustrating that my shop only has the ability to update firmware. Reduce the discharge speed or stop for a few minutes. 0000002715 00000 n Charge the battery within the appropriate temperature ranges. Where the instructions refer to a 'short press this indicates one quick press of the button and then release.

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