The floor is never cleaned properly and the water dispenser has mild on it. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service A positive and social environment to train and meet people. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! I paid for a year membership and at that point had several months left. I got nothing. Join the 244 people who've already contributed. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Your experience matters. Good luck TruGym you are going to need it! Consistently fail to keep to their own opening and closing times. Completely unresponsive to emails. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Good luck TruGym you are going to need it! The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. How many stars would you give TruGym? Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Plus, you avoid the $5 phone payment processing fee. We also ensure all reviews are published without moderation. Consistently fail to keep to their own opening and closing times. Moreover i received several very abusive emails from them in the days following. There is a sign on the door which states check opening dates on social media. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. 2023 Trustpilot, Inc. All rights reserved. This company doesnt care about its members, its purely about money for these people. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. The day before, my payment had been taken. Find another gym do not get involved with them. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. I use both the free weights, machines and also classes. Fuming to be honest. This week i have attended a tone class and a body pump, both were identicle. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Highly recommended. I go to the gym because its an only female gym, however its extremly dirty. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. How many stars would you give TruGym? i, Be vigilant about their policies. Completely recommend this gym for any women that are looking for a great gym for good value for money. For example, you can easily set up automatic payments, so you're never late. But the other equipment makes up for it. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Join the 242 people who've already contributed. Bit apprehensive being a female in my 50s. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. I paid for a year membership and at that point had several months left. Your experience matters. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Anyone can write a Trustpilot review. I appreciate that it is a budget gym and the range of equipment is adequate. Join the 248 people who've already contributed. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. They offer classes which I have found very useful for my weight loss. The management are useless and very unfriendly. Date of experience: 10 November 2022. The staff are always so friendly, helpful and encouraging when you need it the most. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The trouble is they use crooks to process their member's payments. The gym did not respond to my complaint. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Here are 8 tips for writing great reviews. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Top gym with great facilities and friendly staff that are always willing to provide support and advice. Your experience matters. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. I am still waiting for a refund and the information about the instructors.. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Anyone can write a Trustpilot review. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. There were a lot of guys when we went waiting outside. Management ineffective and ambivalent. Would definitely recommend to a friend especially with the ladies only facility. Top gym with great facilities and friendly staff that are always willing to provide support and advice. 2023 Trustpilot, Inc. All rights reserved. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. This was a friendly gym in Boston Lincolnshire. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Fuming to be honest. Here are 11 ways to become an excellent customer service professional: 1. Join the 271 people who've already contributed. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I think the gym is great but some of the free weight equipment is getting a little tatty and old. If you like swimming, prepare to be hugely disappointed! How many stars would you give TruGym? It was a great gym to start off my journey on becoming the best version of my self. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . The pool is excellent. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. we were never told about it and there are no signs of cctv anywhere to warn us. DEFINITELY AVOID TruGym and Harlands. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Also, water little bit too cold sometimes. Staff were non empathetic and unhelpful following the incident. Join the 261 people who've already contributed. Absolutely flabbergasted of the audacity and attitude she had with me. The staff are friendly and the gym is very tidy. THE WORST customer service i have ever had the misfortune to encounter. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Great gym that everyone feels comfortable and Staff are an asset to the place. The company needs shutting down. So unprofessional. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Waste of money. !Poor service. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. This gym is great! I find I spend more time on looking for the weights I need and connectors rather than actually training! They now refuse to refund monies taken. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Correction: non-existent customer service. We also ensure all reviews are published without moderation. | Read 241-245 Reviews out of 245 The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. If you want a real Les Mills class, or any customer service, go to another gym! Informed them that I was moving house and therefore cancelling my membership. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Management is awful only good thing about trugym . Find out how we combat fake reviews. I'd be in two minds about renewing my membership next year. !What a disgrace. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Any attempt to contact head office is ignored. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Your experience matters. The staff are more interested in their weekend plans than theirmembers. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' They now refuse to refund monies taken. Here are 8 tips for writing great reviews. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! typical!!!! A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. A wide variety of equipment to suit your personal needs. Verification can help ensure real people write reviews about real companies. not enough space for stretching n exercise. Literally just paid for a day pass as the website said they were still open at stevenage. Here are 8 tips for writing great reviews. Be friendly. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Been coming here for many years and have always found the staff very pleasant and welcoming. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Poor customer service and conflicting information provided by staff! It does seem that there are other members who have also not been refunded. Voice your opinion today and hear what 263 customers have already said. Companies can ask for reviews via automatic invitations. Apparently it broke down three years ago and has not been fixed. Correction: non-existent customer service. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Your experience matters. It goes against our guidelines to offer incentives for reviews. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Friendly staff always happy to help. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Staff are really friendly but could be more helpful to newcomers. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Even a reminder email could have helped, Never join this gym, Its not good. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. Absolute disgrace of a place rude obese staff. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Verification can help ensure real people write reviews about real companies. It goes against our guidelines to offer incentives for reviews. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Save your money, go elsewhere. For businesses Categories Blog. Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. Amazing staff who always smile when I'm swiping in and are always ready to help. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. townhomes for rent in pg county. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. One good search would have warned me but I was dazzled by the google and facebook reviews. This hasn't happened and all attempts to contact them regarding this is being ignored. Absolutely shocking customer service. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. beyond me , they have sullied their name. 2023 Trustpilot A/S. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. beyond me , they have sullied their name. Fantastic facilities. this is extremely unprofessional. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? | Read 61-80 Reviews out of 255 Still waiting on a response to my request for a refund. It was ideal as there is a Friday class at 5:30. It goes against our guidelines to offer incentives for reviews. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? How many stars would you give TruGym? Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. TruGym Stevenage. Staff are mostly friendly and it's well worth a visit. Verification can help ensure real people write reviews about real companies. How many stars would you give TruGym? I find the booking system for classes difficult to work out which is why I havent booked any yet. Companies can ask for reviews via automatic invitations. Every message I had left was not responded to directly by the manager. Needs airing conditioning throughout the gym. In reality this was my experience. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Trugym luton are refusing to refund me 200 of my hard earned cash! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. i havent seen the gym manager, i dont know even if she exists, just heard there is one. This year I registered again with a different email address. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. We use an external company to collect, manage and process direct debit payments. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Not helpful at all. We also ensure all reviews are published without moderation. Head office failed to respond to emails! It goes against our guidelines to offer incentives for reviews. The staff and instructors are lovely and always happy to help. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. No on-duty lifeguard (is this actually legal!!!). The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . HiPlease accept our sincere apologies for the negative experience you've had with truGym. Your experience matters. Don't trust the staff at face value. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. I joined truGym last week in Maidstone. How many stars would you give TruGym? Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. No matter how many times I try to contact them I never get a response. Your experience matters. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. This suggests to me that they know they are not up to date. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. False advertising! They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. It goes against our guidelines to offer incentives for reviews. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. why would you not notify any body ? Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Probably because I sent it in so long ago and it shows their processing times are embarrassing. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. DO NOT SIGN UP THERE TERRIBLE! It said I should hear back within 48 hours. They put on load music then procede to shout over it. This happened on several occasions making me again not really want to use the pool and steam room. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: 14 Customer Service Resume Examples for 2023. Verification can help ensure real people write reviews about real companies. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. kept it quiet from staff aswell ! It goes against our guidelines to offer incentives for reviews.

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