After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Lost or stolen. -Kate. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. I absolutely love Lucy in the Sky's Customer Service!!! It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. I reached out to customer service numerous times and have not had a response. My learning training provider was City and Guilds. KYLA can provide quick and real-time responses to your SKY service concerns. 2023 Trustpilot, Inc. All rights reserved. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. 0800 230 0202. We'd love to make sure we make this right and find a resolution. I regret buying anything from them. . You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? These companies are a dime a dozen, you can 100% find another that actually values customer service. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Please email us at resolution@lucyinthesky.email so we can assist you sooner. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Do the dresses come within two weeks and is it worth the money? We're so glad you were able to utilize our 24/7 chat! | Read 5,961-5,980 Reviews out of 6,594 You must not misuse this Website. Hi! Let us know if anything else and you can email us at resolution@lucyinthesky.email! Please email us at resolution@lucyinthesky.email so we can look into your refund for you. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Two out of four of the dresses arrived by January. This is the one Sky contact number constantly referred to as being dedicated to customer service. Sky Support Email. Great experience :). Please emails us at resolution@lucyinthesky.email so we can better assist you. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. It is an eligible payment method for all U.S orders over $35. - Kate. For further information, please visithttps://help.afterpay.com/hc/en-au/. If you're reaching out to us regarding an order, please have your Order ID in your message. I love Lucy in the sky ! I used the chat feature again in January to try to figure out where my two other dresses were. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Not Available. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Sorry to hear that you had trouble reaching out to us. You would have received multiple shipping notifications if this is the case. What Is Lucy in the Sky? Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Customer service contacts and company information. Review. Its pathetic that they do that to customers. We're sorry to hear that you had issues with your order. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Now my daughter has no dress for homecoming and we are scrambling. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Images copyright 2023 Lucy in the sky inc. All rights reserved. Technical support. I ordered a size larger and they still didn't fit. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This will be automatically applied to your account attached to the email address used for the order. Really horrible place. Key Employees of Lucy In The SKY. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. -Kate. Prom season is here, and you deserve to look and feel amazing for your big party! The dress did not fit correctly and they will only give you credit no refund. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Daughter bought a dress for homecoming from this site. 90015 We're so sorry to hear that your order was delayed. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Not only was she patient but she was quick and so attentive. We cover the cost of all domestic return shipping for all styles. How often does the website restock? Hi Kat! Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Free Shipping Worldwide, over US$50. It was nothing like the picture. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 -Kate. See Profile. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Incredibly scammy and misleading. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Write a review Sign in. We're sorry to hear that you had issues with your order. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. This page was last edited on 12 October 2022, at 14:56 (UTC). All our models are approximately 175cm tall. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Store credit took weeks. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. They weren't rude per se, but they were deeply unhelpful. Well look into the stated issue and will work out a way to resolve the situation asap! Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . This document governs your relationship with www.lucyinthesky.com (Website). I had a few concerns about my order and my online team member Danielle M. was very helpful. Any trade marks/names featured on this Website are owned by the respective trade mark owners. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Have e-mailed twice in the last week with no response! Be careful of ordering something for a particular occasion. Thanks for your feedback. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Please emails us at resolution@lucyinthesky.email so that we can better assist you. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Terrible return policy. These used to work but not sure if they are still valid numbers. She was a total pleasure to work with. . Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. No further information is required on your end, the return label has all your information. I did the Level 2 Customer Service Practitioner course. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. We'd love to assist you further if you need help with returns. A store credit is automatically applied to an account attached to the email used for an order. Products used:We havent received the products, Hi Jessica! Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Oh no! Thanks for your feedback. https://www.lucyinthesky.com/shop/index.php?route=account/login. It is an eligible payment method for all U.S orders over $35. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Horrible return policy. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). We would suggest to double check your card details. Their trendy collections are always changing and they offer many sales. It is a no for me. Products used:None, I never received them. Pepper's Lonely Hearts Club Band. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online.

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