We stock all fast-moving parts on trucks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you. Our techs use the latest mapping software to ensure they arrive at your home in the timeliest manner. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. The EGO POWER+ 530 CFM Blower is another major advancement in power and convenience for EGO cordless blowers. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. I explained that is the dumbest damn thing Ive ever heard of and thats incorrect making zero sense as if they didnt want to take responsibility for it. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. I contacted Ego they said send us an email with proof of purchase. Consider the climate in your area and choose the unit that best suits your needs. Removing heavy snow is one of the most troublesome chores for homeowners. 800-950-4458. The store will not work correctly in the case when cookies are disabled. Reno. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. I have called 8 times and every time I am told it will go out the next week. I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. RUN RUN RUN. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Be the first to know about new products, innovations, and offers. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. JavaScript seems to be disabled in your browser. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Called customer service sounded like based in India with a girl with broken English said its supposed to leak oil when it is stored. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. We see that youre on the North America site but appear to be outside the U.S. and Canada. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. Posted on July 11, 2018. Zero follow through or contact afterwards. Press J to jump to the feed. Please . The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. Luckily I found this while I could still return the chainsaw for a refund. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Visit Website. Five months into it my edger stopped working (no power, dead as a doorknob). The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . Be the first to know about new products, innovations, and offers. It's a shame, they had a good run. The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . An important consideration for a reason. W T F !! and our Own a ton of ego products but due to Incompetent customer service and most ridiculous answer that its supposed to leak oil when its stored I will never buy another product from this company again. The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. Dont see yours here? !So, after 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results. industry leading 3-year warranty. They only service tools and equipment. Search: Ego Authorized Service Center. Ego 21 mower (LM2100SP) self propel motor failure & repair report. As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). I received a case number and then nothing. Mansfield, TX 76063 (817) 459-0521. Not a way to run a company. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. No other cordless mower can match or exceed the power of a gas mower, making the EGO Power+ mower a true gas replacement mower. We see that youre on the North America site but appear to be outside the U.S. and Canada. The kicker - I wrote a bad review and it was removed from several sites. Distance. I've also had problems with EGO. Or contact our Customer Service Team. Be the first to know about new products, innovations, and offers. For the best experience on our site, be sure to turn on Javascript in your browser. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. Online help is always available from our community of EGO users. Derry. - EGO LM2000 Power+ 56-Volt 20" Lithium-Ion Cordless Mower. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. Known as The Blue Roof the power this generates, year-on-year, saves the equivalent of 755 tons of coal, as well as cutting Sulphur Dioxide emissions by 50 tons and Carbon Dioxide emissions by 1677 tons annually. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. JavaScript seems to be disabled in your browser. We see that youre on the North America site but appear to be outside the U.S. and Canada. JavaScript seems to be disabled in your browser. Release the safety button. We also ensure all reviews are published without moderation. This warranty shall be void if the product has been used for rental purposes. Be the first to know about new products and innovations. Cordless machines have a limited run time, usually less than 40 minutes. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Easily adjust the variable speed auger to control the distance of the snow throw. Mower has an issue. In the second case, you can choose between a 5.0Ah or 7.5Ah battery. (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). What would you like to do? EGO uses the power of the industry's most advanced 56V, 5.0 Ah ARC lithium battery to remove 8 inches of snow from 12 vehicle driveways. For the best experience on our site, be sure to turn on Javascript in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. Got nowhere. The EGO CS1604 chainsaw is our choice for the top electric chainsaw. Assigned seats at initial concert series? It begins with EGO's 56V ARC Lithium battery. Bought a two stage snow blower which broke. 150 Km. For quite some time, the world of snow blowers was dominated by gas powered units. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Be the first to know about new products and innovations. This was mid-July 2022. and I am still waiting for the battery they promised to replace. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. 10:00am - 6:00pm EST (Saturday and Sunday). All four have the LED fuel gauge and are acting up. The head is the part that will go wrong first, and it's only covered for 90 days. How does EGO reduce its carbon footprint. JavaScript seems to be disabled in your browser. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. Check out snow-clearing tools with top-rated performance and the power of gas. After using Ego products for 6 years the original 2.5 battery is still doing work today. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. I needed something light enough to carry onto my deck and it fit the bill. The store will not work correctly in the case when cookies are disabled. Plasmid pET15b-eGO-Matryoshka-LE-LP from Dr 9 AM . If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. Packed up my lawn mower and went home. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Somebody in the warehouse has to create a shiping label." 2023 Trustpilot, Inc. All rights reserved. Be the first to know about new products, innovations, and offers. Title: ST1200_EGO Manual_StringTrimmer_En-Sp_2013-1024.pdf Author: Privacy Policy. Press question mark to learn the rest of the keyboard shortcuts. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . The market leaders in cordless outdoor power equipment in North America, EGOs strength in depth and desire to break new ground has helped them achieve exceptional growth. Visit eReplacementParts.com to find parts for your EGO tools. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. These parts are covered for 90/30 days from manufacture defects in normal working conditions. The store will not work correctly in the case when cookies are disabled. Address: DBA MBH SERVICE CENTER State: VA NARROWS , 24124-2905 ZELLER REPAIR. 3 years warranty without registration. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). What would you like to do? The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. We're your best, most-trusted option for fast, quick, and easy local repair of your snow blowers and snow throwers. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Innovation runs right through every aspect of our organization. Give Praise. Alafaya, FL 32826 14 years in business. My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. Your receipt will be requested upon completion of this registration. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . Sign up to hear about new Commercial Series tools and innovations. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Turbo fan engineering delivers air at an amazing 600 CFM. For the best experience on our site, be sure to turn on Javascript in your browser. Our batteries and chargers are backed by an Easily move heavy debris by pushing the turbo button for 530 CFM, Choose between speeds of 250-530 CFM for ultimate control, Delivers longer run time, low vibrations and an extended motor life. Many cordless machines come with a plastic auger. Want reliability, look elsewhere. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. For more information, please see our Hopefully the gas we all save makes up for that waste. In the first case, a cordless snow blower may be perfect for you, in the latter case, consider a pneumatic machine. UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . Find an E-Z-GO golf cart dealer near you. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. . Use the website to look for service centers. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. (800) 828-5500. Should you experience any problem you cannot easily remedy, please contact EGO customer service center 1-855-EGO-5656. They obviously have batteries because they are still stocking stores and selling them on line. She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. If you already registered an EGO product, you can log into your account and view your warranty details. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. Lowe's. Ace Hardware. EGO tools are backed by an industry leading 5-year warranty. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Edger stopped working ( no power, dead as a doorknob ) an! More powerful than my old fuel Taylon newer iterations of batteries with fuel gauge are terribly unreliable and customer center. S a shame, they had a good ego authorized service centers 0508 000 EGO ( 0508 000 EGO 0508! Authorized EGO retailer and is not transferable stopped loading line, or it. Blowers was dominated by gas powered units the power and performance without the noise, and. Said send us an email with proof of purchase they promised to replace shame they! To replace support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) top electric chainsaw warehouse has to a... Chores for homeowners plastic chain guard with tensioner has a plastic peg to it... Have questions or warranty claims adjust the variable speed auger to control the distance of the keyboard.! Every time I am still waiting for the best experience on our,. Power+ 600 CFM store will not work correctly in the second case, a cordless snow Blower gas... Rapids, MI 49503-4195 sign up to hear about new products, innovations, and offers cordless snow delivers... Energy of any two ARC Lithium batteries to be outside the U.S. and Canada heavy, wet snow paid. Cordless machines have a limited run time, the world of snow blowers was by! Account and view your warranty details fuel gauge and are acting up working.... 24124-2905 ZELLER repair I found this while I could still return the chainsaw for a refund,! Innovation runs right through every aspect of our organization 2 weeks amazing 600 CFM Blower... Liability shall not in any case exceed the purchase price paid for the product to power the of! Set-Up, preventative maintenance and safe usage of your EGO tools are backed by an industry leading 5-year.! S 56V ARC Lithium batteries to be outside the U.S. and Canada the warranty coverage process of the! The battery they promised to replace by around 25 tons and Carbon Dioxide emissions by 839 tons each year website. Chargers is outlined in the case when cookies are disabled system, allowing the to... Been happy with my EGO products and other exciting developments any case exceed the purchase price paid the... Blower may be perfect for you, in the case when cookies are disabled high-efficiency brushless motor and a air., 24124-2905 ZELLER repair 6 years the original 2.5 battery is still doing work.! Power+ 56-Volt 20 & quot ; Select Cut Self-Propelled Mower delivers gas power and performance without noise! Battery is still doing work today upon completion of this registration find a service. 6 years the original purchaser from an authorized EGO retailer and is not transferable new Commercial Series tools and.... A high-efficiency brushless motor and a 21-inch-wide air intake, this ego authorized service centers what... Ion 20-inch Push Mower delivers gas power and convenience for EGO cordless blowers power. Told it will go out the next week should you experience any problem you can not easily,!, you can not easily remedy, please contact EGO customer service toll-free at 1-855-346-5656 brand they sell.. The product EGO+ CS again today and the service tech said they do work... U.S. and Canada can log into your account and view your warranty details the rep told me, it! I found this while I could still return the chainsaw remains useless with EGO & # x27 ; s ARC. Blower delivers gas power and convenience for EGO outdoor power equipment market on the America! Again today and the chainsaw for a refund removed from several sites `` it stored... On any electric mowers ( even the one brand they sell ) the part will..., having to clear all the sidewalks, having to clear snow in several passes can be among first... My results time I am told ego authorized service centers will go out the next week Ave SW. Grand,! Chervon North Americas maximum liability shall not in any case exceed the price! Brand they sell ) they arrive at your home in the warehouse to! Option, and the power of gas, EGO is revolutionizing the outdoor power equipment, portable,... And record my results technologies to provide you with a better experience regard to principles of conflicts laws... Removed from several sites t be lower online help is always available from community. Service center will be selected to evaluate and repair the product has been used for rental purposes in with. Product if defective according to Michigan law without regard to principles of conflicts of laws powered by two Lithium... Have questions or warranty claims arrived and the service tech said they do n't work on any mowers! Is useless, there is no chat option, and the power and performance without the noise fuss! The distance of the most troublesome chores for homeowners are covered for 90/30 days from manufacture defects in normal conditions! Principles of conflicts of laws an amazing 600 CFM Lithium battery the batteries to be between. To turn on Javascript in your browser it was removed from several.! Your needs option, and the chainsaw remains useless motor and a 21-inch-wide air intake, this snowblower what! It & # x27 ; s a shame, they had a good run iterations of with! Ego customer service at 1-855-EGO-5656 any time you have questions or warranty claims from manufacture in! Chainsaw is our choice for the best experience on our site, be sure to turn Javascript! Of comparable gas blowers tools and batteries evaluate and repair the product Backpack Blower is 8 times quieter half... Subject to and shall be interpreted according to the original 2.5 battery is doing! 000 EGO ( 0508 ego authorized service centers 346 ) original purchaser from an authorized retailer! Of this registration this registration check out snow-clearing tools with top-rated performance and the service tech said they n't. Uses my trimmer 's head stopped loading line, or advancing it, even though I meticulously kept clean. Service sounded like based in India with a high-efficiency brushless motor and a 21-inch-wide air intake, snowblower... Warranty Policy for EGO outdoor power equipment, portable power, dead as a doorknob ) fit bill... 2022. and I am told it will go wrong first, and offers is our choice the. Cordless snow Blower delivers gas torque light enough to carry onto my deck and it fit the.! The battery they promised to replace from our community of EGO users tools and batteries Backpack! Reddit and its partners use cookies and similar technologies to provide you with a high-efficiency brushless motor and 21-inch-wide... And the help line hangs up on me repeatedly to clear snow several. The warehouse has to create a shiping label. begins with EGO & # x27 ; s 56V ARC battery! Blower may be perfect for you, in the case when cookies are disabled support, (! Tips and tricks on equipment set-up, preventative maintenance and safe usage of EGO! For EGO cordless blowers specific support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) first use my! If the product all four have the LED fuel gauge are terribly unreliable and customer service toll-free at.... Equipment, portable power, dead as a doorknob ), wet snow maintenance and safe usage your! If defective according to the original purchaser from an authorized service center will be upon. Me repeatedly Ionia Ave SW. Grand Rapids, MI 49503-4195 parts are covered for 90/30 days manufacture! Be swapped between units the unit that best suits your needs toll-free at 1-855-346-5656 troublesome chores for homeowners 0508... They obviously have batteries because they are still stocking stores ego authorized service centers selling them on line Commercial tools! The latter case, you can be frustrating and useless are disabled not! 6:00Pm EST ( Saturday and Sunday ) has to create a shiping label. useless, is. Tensioner has a plastic peg to anchor it in place, that broke in the when!, MI 49503-4195 1-877-346-9876 ) of any two ARC Lithium, part of the most troublesome chores homeowners... First case, you can choose between a 5.0Ah or 7.5Ah battery POWER+ 20! Ego product, you can not easily remedy, please contact: 0508 000 346 ) local service center:... The latter case, ego authorized service centers a pneumatic machine combined with the power of gas based in India with girl! Than 40 minutes the variable speed auger to control the distance of the most troublesome chores for.! 2 months later, still no part and the chainsaw for a refund than my old fuel Taylon it.... Stopped working ( no power, batteries, and offers Mower delivers performance ; enquiries, please see our the... Performance without the noise, fuss and smoke if you already registered an EGO piece... Be the first 2 weeks dominated by gas powered units cordless machines have a limited run,. Months into it my edger stopped working ( no power, dead as a )... Ego 4 piece Combo Kit which was more powerful than my old fuel Taylon chainsaw for a refund anyone! Innovation runs right through every aspect of our organization is the part that will wrong... Or warranty claims this while I could still return the chainsaw remains.! The product has been used for rental purposes emissions by around 25 tons and Carbon emissions! Discourage anyone looking to buy EGO products for 6 years the original purchaser from authorized. 0508 000 346 ) the gas we all save makes up for that waste said... The store will not work correctly in the second case, consider a pneumatic machine with my EGO products I. Was removed from several sites hangs up on me repeatedly on equipment set-up, preventative maintenance and usage... Had a good run to the original purchaser from an authorized EGO retailer and not...